Job no: 497451
Work type: Full-time
Categories: Public Relations, Online Marketing, Advertising, Branding, Marketing, Administration, CRM, Communications
Our vision is to help make bigger things happen for our customers, our team and community. At Officeworks, we recognize the value of data to help us drive continuous improvement in our delivery of valued service and product solutions. Based at our East Bentleigh Support Office, our CRM Lead role is about delivering a robust CRM strategy to engage with and retain our loyal customer base.
This lead role opportunity in our marketing team is responsible for developing and optimising the CRM communication strategy and bringing the marketing campaign to life to engage our customers through direct marketing channels.
This key position uses data and customer insights to formulate innovative strategies and optimise the CRM program of work to drive value and retention of Officeworks customers. Working closely with Marketing, eCommerce and Customer Experience, the CRM Lead will deliver integrated customer-driven initiatives to drive customer engagement and sales conversion.
We are looking for an experienced data-driven marketer with a passion for delivering an amazing customer experience through the CRM lens. With a minimum of 3 years CRM/direct marketing experience, you thrive in a fast-paced environment and can adapt to changing priorities. A superb communicator, you engage with internal and external stakeholders with confidence, partnering to drive positive results. A team player, you are highly self-motivated and love new challenges every day!
Tertiary qualified in Marketing, Business or a related discipline, our successful candidate will have well-honed analytical skills and an ability to see the bigger picture. Working on multiple projects simultaneously and delivering to tight deadlines, strong organisational ability and superb time management are key to success.
Experience with CRM martech, Adobe and a solid understanding of HTML/CSS would be an advantage.
What are you waiting for? Apply now and take the first step toward exploring how you can make bigger things happen in your career and your community.
Residency note: Application eligibility requires Australian/NZ citizenship or an unrestricted Visa to live and work in Australia.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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